Ricardo Alberto Silva Martínez
Project Director
Professional profile
Master in Industrial Engineering and Management with extensive experience in IT , project management , digital transformation , customer success , and agile methodologies . Skilled in Microsoft 365 , portfolio management , and process optimization
Work experience
Directed digital commerce operations, managed large-scale CRM and AI projects, and achieved significant client growth and ROI.
Major achievementOversaw digital commerce portfolio for health industry, managed 1M USD budget, led 7 CRM and AI initiatives, and secured 3 new clients.
Coordinated IT and customer success, implemented OKRs and NPC, managed vendor relations, and led agile transformation.
Major achievementAligned regional customer strategies, developed communication strategies, coached on agile, managed 5-person team and portfolio.
Managed projects, implemented sustainable initiatives, and improved portfolio management with JIRA.
Major achievementDefined and delivered customer requirements, implemented JIRA for portfolio management, and achieved annual objectives within budget.
Education experience
Universidad javeriana | Profesional
