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Raul Arguello

Lead Technology Support Engineer
Skills
(Self-evaluation)
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Professional profile

Work experience

Lead Technology Support Engineer
teleperformance | March 2021 - Present (5 años 8 meses)
Used skills

Management, support and configuration of Citrix Workspace and Stratodesk environment Design, development and deployment of base image for client workstations and applications. Management, troubleshooting and configuration of Windows, ChromeOS, macOS. SLA metrics.

Desktop Support Neashore Analyst
teleperformance | January 2020 - February 2021 (1 año 1 mes)
Used skills

Management Tickets resolution. Management of SLA metrics. Networking tests for implementations of new stations. Implementation of preventive and corrective systems

Lead Technology Support Engineer
ciberc colombia | March 2018 - April 2019 (1 año 1 mes)
Used skills

Management, support and configuration of the encryption network of Grupo Aval. Business Network Services. Management, support and configuration LAN and Wireless Network. Secure connectivity - management reports, availability and use of Network infrastructure. Meraki cloud solution

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