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Adriean Higuera Gonzalez

Customer Service Advisor And Team Manager Abuse Pr
Skills
(Self-evaluation)
Gestion administrativa 100%
Liderazgo estrategico 100%
Coaching 100%
Administracion logistica 90%
Powerbi 90%
Estadistica 80%
Excel 80%
Gestion proyectos 80%
Languages
Ingles:
  • Habla
    70%
  • Lectura
    70%
  • Escritura
    70%
Español:
  • Escritura
    70%
  • Lectura
    70%
  • Habla
    70%
Professional profile

Proactive bilingual professional driving exceptional customer experiences . Expert in facilitation , team management working in leadership positions , passionate for talent developing and deliver results . - 5+ years of experience in Customer/Technical Support and sales roles within the SaaS and Retail sectors . - Strong facilitation and instructional design skills , resulting in enhanced learning outcomes . - Bilingual fluency in English and Spa

Work experience

Customer Service Advisor And Team Manager Abuse Prevention
amazon | January 2018 - January 2024 (6 años)
Used skills

Manager and interpret customer problems providing follow up and solution. conducted team meetings, addition to one -to one meetings to having difficult conversations for working on the gorwth of indicators, generating feedback positive Experience as support for newhires, had responsibilities linked to Amazon policies such as reviewing attendance, compliance with indicators, generating quality reports,fulfilling the foressen goals,besides giving t

Major achievement

Gerente e interpretar los problemas del cliente brindando seguimiento y solución. llevó a cabo reuniones de equipo, además de reuniones individuales para tener conversaciones difíciles para trabajando en el crecimiento de indicadores,

Land Operations ( Aircraft Online Technician)
avianca | January 2014 - January 2015 (1 año)
Used skills

Located in the area of Terrestrial Operations as collaborator of all the support,experience in leading maintenance programs in Aircraft and assistance on land, management of activities in groups of 7 people exceeding the proposed goals highlighted in the responsibilities have allowed to know more specific areas for service of attention of airplanes personnel management, for innovation in group management, generating career growth

Major achievement

Ubicado en el área de Operaciones Terrestres como colaborador de todo el soporte, experiencia en liderar programas de mantenimiento en Aeronaves y asistencia en tierra, gestión de actividades en grupos de 7 personas superando las metas propuestas resaltadas en las responsabilidades han permitido con

Education experience
Administración de Empresas
Logistica colsubsidio technological education corporation airbus group | Especialización
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