Responsible for ensuring the proper functioning of the company's ICT infrastructure, as well as the creation, attention and resolution of requirements and incidents through the GLPI help desk tool.

Attention and solution of incidents and/or requirements through the bmc helix tool in cases that involve different areas (WLAN, LAN, regulated energy, telephony, videoconferencing and service desk), verify and update inventory, verification of equipment computing and user support, attention and support of the Office 365 package and remote help through the Ivanti tool.