Install, manage, update, configure and monitor IVR databases using DBMS MySQL Enterprise Edition with all its features included (auditing, monitoring, data masking, file encryption and hot backups). Support for all company teams that use customer experience technologies (CX) such as IVR, VDA, boots and WhatsApp, as well as internal ETL, dashboard and squads teams, in addition to being part of the on-duty schedule after business hours.

Activities: Install, manage, update, configure and monitor IVR databases using DBMS MySQL Enterprise Edition with all its features included (auditing, monitoring, data masking, file encryption and hot backups). Support for all company teams that use customer experience technologies (CX) such as IVR, VDA, boots and WhatsApp, as well as internal ETL, dashboard and squads teams, in addition to being part of the on-duty schedule after business hours.

Activities: Administration, installation and configuration of DBMS's Oracle, MySQL, PostgreSQL, MongoDB and SQL Server along with the administration and configuration of OS's Oracle Enterprise Linux, Red Hat, Centos and Windows Server applied with ITIL and Kanban project methodologies in development environments (STAGE ), homologation (QA) and Post-production (BASE).