Profesional en mercadeo y publicidad , con experiencia laboral de aproximadamente 7 anos en empresas del sector servicios . Orientado a analizar y diagnosticar mercados , disenar e implementar planes tacticos y estrategicos , liderar equipos y tomar decisiones oportunas
Brand creation, slogan, graphic design; advertising material and outdoor advertising design, notice, floor shears, community management, customer service, physical point sales, cash management, document management, inventory control, order manager, appointment allocation and customer service WhatsApp line.
Major achievementA follow-up to the client of the pet was implemented, in the Canine and Feline Spa area through videos that are recorded at the moment it arrives at the facilities, all observations are sent to the client, via a WhatsApp line, In order to generate a rapprochement in the first place, strengthen
Telephone service, assigning appointments for procedures or specialists in entities in agreement; Management of customer service protocol, filing of PQRS, providing orientation of the assigned appointment, post-service of the scheduled appointment and post-sale of the marketing area, sending SMS reminders of assigned appointments, creating a monthly work report.