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Andrea Elisabet Tapasco Alcalde

Creador De Arte - Administrativo
Skills
(Self-evaluation)
He drew 50%
Adobe illustrator 50%
Adobe photoshop 50%
Canva 50%
Point 50%
Word office 50%
Excel 50%
Languages
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Profesional en mercadeo y publicidad , con experiencia laboral de aproximadamente 7 anos en empresas del sector servicios . Orientado a analizar y diagnosticar mercados , disenar e implementar planes tacticos y estrategicos , liderar equipos y tomar decisiones oportunas

Work experience

Creador De Arte - Administrativo
tienda veterinaria woof | September 2018 - October 2022 (4 years 1 month)
Customer Service Assistant
servicio de salud inmediato medicina prepagada s.a. | March 2018 - June 2018 (3 months)

Brand creation, slogan, graphic design; advertising material and outdoor advertising design, notice, floor shears, community management, customer service, physical point sales, cash management, document management, inventory control, order manager, appointment allocation and customer service WhatsApp line.

Major achievement

A follow-up to the client of the pet was implemented, in the Canine and Feline Spa area through videos that are recorded at the moment it arrives at the facilities, all observations are sent to the client, via a WhatsApp line, In order to generate a rapprochement in the first place, strengthen

Call Center Agent
angel diagnostica s.a. | August 2014 - November 2017 (3 years 3 months)

Telephone service, assigning appointments for procedures or specialists in entities in agreement; Management of customer service protocol, filing of PQRS, providing orientation of the assigned appointment, post-service of the scheduled appointment and post-sale of the marketing area, sending SMS reminders of assigned appointments, creating a monthly work report.

Education experience
Technology in Commercial and Advertising Management
Unipamericana - compensar | Technician
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