• Project planning. • Internal monitoring of the team. • Risk identification and project improvements. • Follow-up with the client in weekly meetings on the progress and status of the project. • Review of deliverables. • Monitoring and control of the project team. • Update and maintain project databases. • Support Claro's management of agility and new ways of working with the implementation of value streams, aimed at meeting tactical objectives.

Achieve 110% compliance with the goals set for each of the value flow cells in Claro.

Support management with the implementation of work cells, aimed at generating new ways of working in order to optimize and prioritize retention and loyalty processes to help the company obtain higher income and maintain the customer base. From my role, I supported the report and database development cell to deliver management requirements, facilitating the different sessions, removing impediments and guiding the team towards agility.

Successfully implement the agile methodology for an area where the focus was to generate new ways to build customer loyalty or retain customers, managing to optimize the offer creation process from 5 days to 2 days.

Carry out the planning, execution, control and closure of the business enlistment strategy for the implementation of CRM (Fullstack) as part of the Change Management team, for the direction of the Telefónica transformation project, in order to identify gaps and manage them to give continuity to business processes without affecting the company's income or the current customer base.

I reduced the time on the execution of the recruitment strategy, going from 82 sessions planned to 60 sessions carried out, covering 100% of the interested areas with the presentation of 100% of the processes for both B2B and B2C.