International Business Technologist with experience in customer service and back-office operations, skilled in office productivity tools. Responsible, detail-oriented, committed, empathetic, and focused on high-quality results
Provided support for messaging, video calls, phone calls, and payment systems. Facilitated deposits, presented services, created user accounts, and handled inquiries.
Major achievementSupported platform setup and use for messaging, video calls, phone calls, and payment systems. Ensured efficient service use and customer satisfaction.
Provided information about products and services, guided customers on platform use, completed and verified documentation, addressed banking inquiries.
Major achievementGuided customers on platform use, completed documentation for vehicle credit, and resolved banking product inquiries.
Filtered and classified sensitive content, managed multimedia, and stayed updated on policy changes for effective moderation.
Major achievementFiltered sensitive social media content, classified material per policy, managed multimedia content, and adapted to policy changes.