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Karen Stephanie Muñoz Ordoñez

Customer Service Agent
Skills
(Self-evaluation)
Communicate correctly 90%
Persuasive ability 90%
Organizational capacity 90%
Adaptability & empathy 90%
Languages
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Professional profile

Trained to develop administrative and commercial tasks with high knowledge and with the desire to continue developing my learning in a solid company in which I can show my good skills and grow professionally

Work experience

Customer Service Agent
teleperformance colombia | April 2021 - August 2021 (4 months)
Used skills

Online advice, customer service, problem solving or offering articles and products, taking PQRs

Call Center Agent
atlantic international bpo | February 2020 - November 2020 (9 months)
Used skills

Customer service, sales, advice, PQRs taking and telemarketing

Major achievement

Being able to implement my knowledge in sales and with this achieve better income and also be able to position myself in the top 10 of the elite group of the company by making changes to improve customer plans and services

Commercial
tecnas s.a | April 2014 - May 2016 (2 years 1 month)
Used skills

Telemarketing, face-to-face sales, invoicing, consignment cash tonnage, less cash management, sending and receiving documents and taking inventories

Major achievement

Being able to go from being an intern for 6 months to being the administrator of the point and being able to advise business clients regarding the products that they could find with us

Education experience
Business Administration
Centro inca | Technician
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