Olianny
Customer Service & Support Specialist
Professional profile
Bilingual customer support specialist with experience in remote assistance , hospitality , and digital communication . Skilled with CRM tools and online platforms . Empathetic , adaptable , and a fast learner
Work experience
Assisted international guests with recommendations and menu guidance. Addressed customer concerns and ensured a smooth dining experience.
Major achievementDelivered excellent service in both Spanish and English, assisting international guests and addressing customer concerns.
Managed check-ins, reservations, and guest services. Organized guest activities and promoted local tourism. Provided Spanish-English translation and guided tours.
Major achievementManaged check-ins, reservations, guest services, and provided Spanish-English translation and guided tours.
Handled online reservations via Booking.com and social media. Ensured room readiness and compliance with safety protocols. Advised guests on local attractions and coordinated tours.
Major achievementHandled online reservations, ensured room readiness, and advised guests on local attractions.
Education experience
Koenglish | Carrera tecnológica
