Christian Garcia Valencia
Support Analyst (Level 2)
Professional profile
IT Support Analyst with over 3 years of experience in the financial sector, specializing in Oracle PL/SQL databases, data analysis, and assertive communication. Known for leadership in financial closing processes and basic artificial intelligence skills.
Work experience
Handling L1/L2 tickets on critical systems, performing financial closings, CRUD queries in Oracle, data analysis in Excel, technical documentation in Confluence, handling RabbitMQ, and peer training.
Major achievementReference for the financial closing validation process, assertive communication with client and team, Oracle PL/SQL management, data analysis and messaging with RabbitMQ.
Data extraction, cleaning and analysis, report generation, documentation in Confluence and SharePoint, incident management under ITIL, agile teamwork.
Major achievementExecution of financial closings, data analysis and reporting with Oracle PL/SQL, process documentation and work under ITIL and Scrum methodologies.
Education experience
Talento tech mintic en alianza con universidad de antioquia | Bootcamp
