In charge of managing calls, specifically scheduling laboratory appointments for Barranquilla (EPS: Salud Total, IPS: Unión Vital). Customer service (Customer service, provide first contact care in a clear and precise manner. Inform: Service hours of each medical center, preparation for each of the exams, transfer users to the communication lines of the different health areas). Management of Excel, Word databases.

Responsible for monitoring: Shifts (WEB Shifts), Appointments without income, download and validation of medical records, deliveries of supplies, materials and supplies to staff. Authorize admissions of patients by the auditor, reception and telephone guidance to other officials, selection of personnel, filing, presentation of statistics of attention to users (compensate, total health, new EPS). Billing procedures.