Diana M Hernandez Arenas
Bilingual Customer Service Agent - Travel Associate
Professional profile
Bilingual customer service specialist with over 3 years of solid experience in customer service and administrative assistance . Fluent in Spanish and English , with strong communication skills and a proven ability to resolve issues empathetically
Work experience
Managed customer service queries and incidents, validated traveler documentation, and administered refunds while ensuring compliance with objectives.
Major achievementExpert in call management in Spanish and English and proficient in Salesforce CRM.
Managed medical records, set up appointments, and ensured compliance with HIPAA regulations.
Major achievementHandled medical queries and incidents with a focus on customer assistance.
Utilized CRM Hub Spot software for effective customer service and database management.
Major achievementProvided quality management in medical consultations and managed customer queries.
Education experience
Inem felipe perez pereira | Bachiller
