Provide IT technical support, first-level remote assistance for hardware and software, management and administration of cases in a ticketing system, escalation and daily monitoring of requirements.

IT technical support, first-level remote assistance, ticket management, incident escalation, requirements tracking, hardware and software handling.

First-level remote technical support for hardware and software, case management and documentation, SLA compliance, escalation and generation of alerts for massive failures.

IT technical support, remote assistance, case management, documentation, SLA compliance, incident escalation.

Provide remote functional support, channel incidents, perform basic reviews, escalate cases, and handle installation and permission processes.

Remote functional support, incident routing and resolution, installation and permission assignment.