Customer service, Customer advice on financial products such as credit card, personal loan, payroll, home loan. process management. intermediation with other areas for the resolution of each customer case . Offer intangible products to the client and carry out their respective profiling.
Major achievementHave a comprehensive management of financial products, thus providing solutions to clients with their PQR and escalation with the relevant areas. Develop analytical thinking, patient, active listening, self-management and being proactive.
Performed functions such as: finished product storage, packaging, quality, labeling, order dispatch
Major achievementBe agile when dispatching orders and carry out the entire process from receipt of the product-storage-quality-packaging-dispatch, to achieve a satisfied customer Be analytical to verify that the products meet their quality standards.{* **}
Carry out manual and electronic invoicing, finished product dispatch, compliance with transport reports and indicators, Excel management, finished product storage. inventory, dispatch, filing of invoices.
Major achievementcarry out the correct distribution of a product for its end customer. carry out management reports. product billing.