Jeison Molina
Support Technician
Professional profile
Systems Engineering student with experience in frontend development, process automation, and technical support. I excel in high-pressure environments and multidisciplinary teams, combining technical and soft skills.
Work experience
I developed Python scripts to migrate data from Excel to MySQL, configured remote software on Windows/Linux, and designed technical user manuals.
Major achievementData migration automation with Python, cross-platform support, and technical training for end users.
Data migration automation, report optimization in MySQL and Power Query, level 1 support and equipment maintenance.
Major achievementProcess automation with Python, MySQL database management, and advanced hardware/software support.
Performing maintenance on Windows/Linux equipment, installing network points, and handling daily tickets in ServiceNow/Jira.
Major achievementPreventive/corrective maintenance, network management and agile resolution of technical incidents.
Education experience
Udemy | Bootcamp
