Keren Johana Rios Guzman
Logistics Coordinator
Professional profile
Professional with experience in customer service , content moderation , and logistics operations . Skilled in chat and email support , policy review , load coordination , and Track & Trace . Organized , adaptable , detail-oriented , and focused on operational efficiency
Work experience
Managed Track & Trace processes, load scheduling, and dispatch coordination. Maintained accurate shipment documentation and cross-team communication.
Major achievementCoordinated load scheduling, dispatch, and shipment tracking. Ensured documentation accuracy and real-time status updates.
Applied policies and SOPs, classified content, and met productivity and accuracy targets in high-volume queues.
Major achievementReviewed and evaluated user-generated content, classified content by risk and policy, enforced platform guidelines with consistency.
Managed high-volume chat and email queues, performed account verification, and ensured data accuracy. Focused on customer satisfaction and process compliance.
Major achievementHandled customer inquiries via chat and email, ensuring service guidelines, account verification, and data validation for accuracy and security.
Education experience
