Technical Specialist in Datacenter Hardware Operations

Location: Colombia
Mode: In-person
Type of contract: Indefinite term
Work schedule: 24x7 shifts
Area: Technology / Data Center

About Us

We are a Colombian technology startup born to challenge the impossible. We combine engineering and design to transform people's lives.

We're not your typical telecommunications company. Thanks to our Active Fibre technology, we offer fast, reliable, and affordable internet service, with no long-term contracts or hidden costs.

We bring that same spirit to our team. We are constantly growing and want you to grow with us, backed by major investors such as Y Combinator, Kaszek, USV, Architect, Ribbit Capital, K50 Ventures, Arrive (Jay-Z), and Nazca , among others.

Here you will find:

Stable and direct link through an indefinite term contract.
More vacation and hardship days than the minimums established by law.
Special benefits with strategic partners.
A culture of continuous learning, where there is always something new to learn and apply.
A work environment based on autonomy, responsibility, innovation and growth.

We don't dream of a better world, we put on our boots and create it.

About the role

We are looking for a Datacenter Hardware Operations Specialist Technician to be part of a technical team responsible for maintaining the availability of the physical infrastructure that supports mission-critical computing and artificial intelligence environments.

This is a highly practical and operational role, where you will have direct contact with servers, networks and hardware components within Data Centers.

You will be responsible for performing preventative maintenance, diagnosing faults, replacing components, deploying and commissioning equipment, managing inventory, and contributing to the rapid recovery of infrastructure in the event of incidents.

The work is carried out in person under a 24x7 shift model , so we are looking for people with operational discipline, attention to detail and the ability to respond to critical situations.

What will you do?

Hardware maintenance and diagnostics

Perform preventive maintenance activities on computing infrastructure, networks and support systems.
Perform physical inspections and systematic diagnostics to identify potential failures.
Diagnose hardware problems in servers and infrastructure equipment.
Implement recovery actions to ensure the availability and reliability of the equipment.

Component replacement and RMA

Install, disassemble, reassemble, and replace hardware components.
Working with FRUs (Field Replaceable Units) such as power supplies, fans, storage, memory, NICs, GPUs, and DPUs.
Perform interventions following technical procedures and safety standards.
Manage warranty and RMA processes with manufacturers and suppliers.
Document the interventions performed and the components replaced.

Deployment and commissioning

Support the physical deployment of new equipment within the Data Center.
Perform physical hardware installation and configuration.
Validate new, repaired or modified equipment before returning it to production.
Perform technical acceptance tests and verifications.
Support infrastructure recovery after incidents or maintenance.

Inventory and asset management

Keep the Data Center hardware and asset inventory up to date.
Record changes, replacements and interventions made to the equipment.
Ensure traceability of the asset lifecycle.
Use DCIM (Data Center Infrastructure Management) systems to record and query infrastructure information.

Collaborative work

Work in a coordinated manner with the Networks, Physical Connectivity and Data Center teams.
Develop knowledge about the chassis architectures and platforms implemented.
Follow established technical procedures and protocols for mission-critical environments.
Participate in the identification and solution of complex physical infrastructure problems.

What are we looking for?

Training:

Technician, Technologist or Professional in Telecommunications, Electronics, Systems, Data Networks or related fields.

Experience:

Minimum 1 year of experience in enterprise hardware maintenance.
Experience working with servers, network equipment, or technological infrastructure.
Experience diagnosing hardware failures.
Experience performing installation, disassembly and replacement of components.
Experience in Data Center environments will be valued.

Desirable knowledge or experience:

Servers and business hardware.
Power supplies, fans, storage, and memory.
NIC and connectivity components.
GPU and/or DPU.
FRU and RMA processes.
Preventive and corrective maintenance.
Inventory and management of technological assets.
DCIM tools or systems.
Operating procedures in Data Centers.

What skills are we looking for?

We are looking for a person:

Practical and solution-oriented.
Method for diagnosing and resolving faults.
Attentive to detail.
Disciplined in following procedures.
Able to work under pressure and respond to critical incidents.
Responsible for the documentation and traceability of their interventions.
Ability to work in a team with different technical areas.
Willing to learn continuously.
Comfortable working with physical infrastructure and performing interventions directly on the equipment.

Why join Somos?

Because here you don't just move value: you create it .

You will be part of a team working on mission-critical technology infrastructure and building capabilities to support large-scale computing and artificial intelligence platforms.

It's a demanding, hands-on, and highly responsible environment. There will be challenging moments and situations that require speed, precision, and teamwork, but every incident resolved and every piece of equipment put back into operation has a real impact.

At Somos, we're not looking for people who simply follow instructions. We're looking for people who roll up their sleeves, understand the problem, and make things work .

Join Somos and help us build the technological infrastructure that will make what's coming possible.

Technical Specialist in Data Center Hardware Operations

Andres GPT