Technical support analyst

Develop your potential by working at a global technology startup. At Commit Works we are looking for two Technical Support Analysts, a junior and a senior. Are needed   excellent analytical, communicative skills in both Spanish and English, and knowledge of technology ; as well as genuine interest in learning much more about this sector and enthusiasm for building trust and solid relationships with clients by receiving feedback and identifying opportunities for improvement.

You score much more points if you have experience in server administration, databases (BDD), SQL, JavaScript or networking.

What is your mission? 😄

This is a crucial role that reports to the leader of the support team, but in turn works closely with the technology team and the rest of the customer experience team. Your mission is to support end users of the software so they can experience the benefits of the software and become promoters of our business. This means that a customer care specialist enhances the CW suite end-user experience by providing empathetic and thoughtful responses to users while meeting the response and resolution times set out in our service level agreements.

What would your duties be? 💪

• Be an expert and understand how CW products work
• Give support to software users, answering queries in a timely manner through our ticket system, chat and phone calls.
• Identify the needs of users, helping them with the use of the software's functionalities.
• Work together with the team of developers, understanding technical problems and escalating them as necessary.
• Delegate customer requirements or problems to the corresponding area and follow up so that they are resolved.
• Actively collaborate in the documentation of knowledge through the creation of "How-tos"

What are the working conditions and benefits? 😃

• Indefinite term contract.
• Salary between USD 18K - 28K per year according to your experience.
• Remote work.
• English.
• Educational courses.
• Private health insurance.